Returns & Exchanges
At And She Is Couture, we want you to feel empowered and elegant in every piece you purchase. If your selection is not the perfect fit, we offer a seamless return and exchange process within 14 days of delivery for all unworn items in original condition.
Initiate Your Request
Log into your account or visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your couture items in their original packaging, ensuring all designer tags, security ribbons, and protective seals remain intact.
Ship It Back
Affix the prepaid shipping label provided in your portal to the exterior of the box and drop it off at any authorized courier location.
Inspection and Refund
Once our quality control team verifies the condition of your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing